Platform Frequently Asked Questions

Proplend is a Peer to Peer (P2P) Lending platform that connects investors direct to Borrowers with loans secured against income producing Commercial Property in England and Wales. We specialise in meeting the loan requirements of the under-banked sub-£5m loan market, whilst offering opportunities for ‘Lenders’ to earn regular monthly income. 

Proplend Limited is authorised and regulated by the Financial Conduct Authority, and is entered on the Financial Services Register under firm registration number 726646. 

Proplend Limited is authorised by HMRC as an ISA Manager.

Proplend Limited registered office is 20-22 Wenlock Road, London N1 7GU (Company Number: 08315922). Proplend Limited is registered with the Office of the Information Commissioner (Reg. no. Z3655272). 

Proplend Security Limited registered office is 20-22 Wenlock Road, London N1 7GU (Company Number: 08315922) Proplend Security Ltd is registered with the Office of the Information Commissioner (Reg. no. ZA014126).

Residents of the United Kingdom of Great Britain and Northern Ireland are eligible to apply to use the Service as a Lender. For other countries of residence, excluding the Channel Islands and the Isle of Man (“UK”), you are solely responsible for ensuring that your use of the Service does not breach any laws, regulations or rules in your country (including those relating to tax payable on any gross interest received).

You must be at least 18 years old with a UK registered bank account at a duly authorised financial institution that’s acceptable to Proplend.

*Residents of other countries are accepted on a case-by-case basis. Please contact us at [email protected]

Please note: UK resident includes those (and their spouses/civil partners) who perform duties as a crown employee serving overseas. You can’t open an ISA or subscribe to an ISA in a tax year where you have not been UK resident. UK resident means at any point during a tax year. You don’t have to close your ISAs while you are non-UK resident but you are obliged to notify your ISA Managers if you cease to be UK resident (or change address within the UK).

Yes, you can invest via your ISA, SIPP or SSAS subject to annual allowances. You can also transfer in existing ISA, SIPP or SSAS investments from other providers.

Click on the ‘Register’ button at the top of our web pages to complete our short form and agree to our terms and conditions.

You’ll be given the option of opening either a Classic invest account or tax-free Innovative Finance ISA. If you wish to open one of each, then choose an account to initially register for and then click on the ‘Create ISA’ or ‘Create Classic account’ action button on your account dashboard.

Opening the second account via your dashboard is the quickest, simplest way to add an ISA to a Classic account (or vice versa) and it helps to ensure the two accounts are associated – with a single login enabling you to manage both accounts.

If you wish to open a pension account for your SSAS or SIPP then your pension provider will need to do this on your behalf.

As an FCA regulated and authorised platform, it is necessary that we perform certain Anti-Money Laundering and Know Your Customer checks to verify your identity and prevent any potential money laundering.

If you do not pass AML & KYC automatically, then we may ask you to send in the relevant supporting documents. 

We are partnered with a third-party provider who perform electronic checks against certain watchlists.

For this reason, Lenders are only able to open a Proplend account(s) once these checks have been passed.

In line with the FCA’s recent Policy Statement PS22/10, they are concerned that too many consumers are just ‘clicking through’ and accessing high‑risk investments without understanding the risks involved.

Therefore, the Appropriateness Test is seen as a key consumer protection, designed to alert consumers where a product or service is not considered appropriate for them (i.e. where they lack the knowledge and experience to understand the risks involved).

Our appropriateness requirements are now met through an interactive set of questions put to the prospective Lender online, without any human involvement from Proplend.

In line with the FCA’s recent Policy Statement PS22/10, they are concerned that too many consumers are just ‘clicking through’ and categorising themselves without thinking about their current status.

Therefore, to reduce the levels of incorrect self-certification the FCA have stated that firms need to strengthen risk warnings, ban inducements to invest, introduce positive frictions, improve client categorisation and have stronger appropriateness tests – as these are all part of ensuring that clients understand their financial status and the prospective investments.

Lenders are required to update their categorisation on an annual basis.

The minimum investment amount per loan is £1,000 (and multiples thereof).

We currently do not have a maximum investment size; however, we may introduce investment cap limits on a loan-by-loan basis depending on the size of the loan.

To avoid any delay investing, you will need to register a bank account in your name to your Proplend account. Input these details in the banking section of your Proplend dashboard and we'll give you the details of our Client Money account to fund your account.

Then instruct a payment from your bank to Proplend making sure you include your LEND number.

As soon as funds have cleared and have been credited to your Proplend account, you're then free to invest either by manually selecting your loans or enabling our (Tranche A) Always On option.

Yes. All money transferred to the Proplend Client Money a/cc shall be held on trust by Proplend and treated as Client Money in accordance with the FCA's Client Money Rules.

Uninvested monies earn interest at the prevailing Barclays Client Money Account Interest Rate and invested monies earn interest once the loan investment is drawn down or a loan part is purchased on the Proplend Loan Exchange.

“Cash Drag” is a term which is used by investors to describe the negative effects on their returns of sitting on cash whilst waiting to fund an investment opportunity (something which can occur frequently).

This is because there is often a timing gap between the point when a Lender deposits funds and the point at which a loan is originated and matched against those funds.

Therefore, any predicted returns are solely based off funds that have actually been invested into a loan and not funds that have been deposited but not yet deployed.

Loan interest will be paid from Borrowers and paid into Lenders Proplend account on a monthly basis.

The loan interest payment date for each month will be on the monthly anniversary date of the loan drawing down. All interest payments due to the Lender(s) are deposited in their Proplend account and can be withdrawn immediately if required.

If a Lender opts to receive “Regular Monthly Interest” then on the first working day of the month, we will automatically pay all the interest a Lender has earnt in the previous month to their nominated bank account.